Many times, clients give us additional work based on this approach. I completed an bahrain phone number resource evaluation with a client where there weren't a ton of changes that would make the program more efficient. We did some, and that reflected a small increase in sales, but not what I was hoping for. A few months later, the company approached us with additional business. They were impressed by our culture of continuous improvement and they believed in our work and that we would do our best.

How to Choose a Third-Party Call Center Service Company When we decide not to focus our efforts on improvements, another person or company comes along that can do the same job as us, but better. Project evaluation allows us to evaluate programs and look for ways to improve their effectiveness. Assessments not only improve a project's key performance indicators but also boost morale within the company and set it apart. If you have any questions or comments, please contact me at or call --request a price quote Other articles you may be interested in: Telemarketing Misconceptions and Why They Are Not Really Key Metrics Telemarketing Companies Need to Evaluate Performance Metrics Telemarketing Law: The Good, the Bad and the Ugly Rich Hamilton is Vice President of Compliance and Regulatory Services at Quality Contact Solutions.